Compliments/Complaints
We welcome all feedback. We are thrilled to hear compliments about our service, but also respond positively to any complaints we may receive. If you haven’t been satisfied with any aspect of the service you or a family member has received we value your feedback. We will work with you to resolve the matter as quickly as possible. A Feedback Form is available here or from the reception counter.
You are also welcome to contact the organisation directly to discuss your concerns over or the phone or make an appointment by calling hospital reception (03) 5775 8800.
Alternatively, you can make contact through the contact page on this website.
Other Options
Whilst it is our preference to try and resolve your concerns ourselves we understand that this may not be what you want. We respect your right to do so.
If you have a concern about our hospital or primary care services we suggest you contact:
The Office of the Health Services Commissioner
Call: 1300 582 113
Fax: (61 3) 9032 3111
E-mail: hsc@dhhs.vic.gov.au
Website: www.health.vic.gov.au/hsc
Write to or visit:
Health Services Commissioner
Level 26, 570 Bourke Street
Melbourne. 3000
Victoria, Australia
DX Number 210182
If you have a concern about our residential aged care services, that is, Bindaree or Buckland House then you may wish to contact:
The Aged Care Complaints Commissioner
Call: 1800 550 552
Website: www.agedcarecomplaints.gov.au